Mystery Shopping develops our training program

"At Clinique, we work closely with Servicemind, and we experience a very personal service. We continuously use Mystery Shopping, and for us it is a professional and useful tool to help us develop each individual employee. We also use it as recognition of the salesperson’s work that day.

Mystery Shopping also allows us to see where we must improve our teaching. We are provided with a snapshot of whether our teaching and our sales tools can also be used in practice - Mystery Shopping helps develop our training programs, so that our teaching continues to be focused and effective."

- Jeanette Ratzke, Education Manager Nordic hos Clinique