DIY center of the Month is ...

"At XL-BYG, we have many customers in our shops and we want to ensure they get the best experience possible. In this context, we use two assessments from Servicemind - namely 'Mystery Shopping' and 'Sales Ready Shop'. All our employees know that these assessments take place and we use them actively in our DIY centers. For example, we will declare the center with the best ratings as 'XL-BYG of the Month'. With this honor there comes an XL cake - also to the delight of consumers - as well as a diploma and display case.

We have worked with Servicemind over a long period and we have a close and good collaboration. Through this close cooperation we have developed our very own XL-BYG assessment - to the great benefit of those responsible for the chain, individual DIY centers and ultimately consumers."

- Hans-Jørgen Hybschmann, Operations Manager at XL-BYG