Improve your customer relationships with Fact Based Development (Faktabaseret Udvikling™)

As part of House of Minds, we combine our surveys with the consultancy services from some of Denmark's best process consultants. Our consultancy services are based on knowledge and facts, rather than faith and intuition. This protects you against the costly failure of development projects. We call it Fact Based Development (Faktabaseret Udvikling™).

What do you get out of it?

Based on surveys of customer experiences in the shop (mystery shopping) and an identification of those areas that have the greatest impact on customer satisfaction and loyalty (customer satisfaction survey), a customized development process is created for managers and employees. The development process concentrates efforts and resources on those areas that factually contribute most to strengthening long-term customer relationships and increase the conversion rate and therefore the turnover.

The model of the development process is based on Fact Based Development, which is a cost effective way to ensure maximum impact with minimum training days.

Fact Based Development - How?

Based on a thorough preliminary analysis, a presentation is prepared for training and developing managers and employees. This is made in close cooperation between Servicemind, House of Mind’s process consultants and your company.

The process content is continuously finely tuned using the new knowledge that our investigations supply. The training and content of the development process is a dynamic model that is not set in advance, but changes character along the way to ensure maximum impact.

Where to go from here …

Contact us today and book an inspiration meeting and let us present how we combine facts and development.

Call +45 8933 7070