How many ‘ambassador’ customers have your company got?

Your balance sheet provides your business with an accurate picture of whether you responded to customer demand yesterday. Unfortunately, it is not a picture of the demands you must meet tomorrow. A customer satisfaction survey gives you the opportunity to proactively tune your business and allow development to be customer-driven.

What do you get out of it?

With a customer satisfaction survey from Servicemind, you get an insight into the main objective and emotional factors driving your customers' satisfaction and loyalty. On a clear visual priority chart, we present the factors that affect customer satisfaction and loyalty the most.

In addition to the priority chart, you also get a loyalty chart that shows you the current distribution of customers; from lost customers to the most satisfied and loyal ambassador customers. You have here a strategic tool that provides you the opportunity to allocate resources to where the biggest effects are. This is resource-saving, strengthens customer relationships and increases sales.

Customer Satisfaction Survey – how?

Servicemind is based on the proven analysis model European Customer Satisfaction Index (ECSÌ-model), which we adapt specifically to your business. In close cooperation with you, we choose the most appropriate type of interviews, which can be web-based questionnaires, telephone interviews, exit polls and/or panel surveys.

We analyse and present the results for you and make specific recommendations for development.

Where to go from here …

Contact us today and book a meeting where we present the model and its unique advantages.

Call +45 8933 7070