Get specific feedback on your sales and service efforts

If increased basket size and long-term customer relationships are part of your company's strategic objectives, then mystery shopping is a great tool to utilize. With mystery shopping your company gets an effective tool to keep focus on creating a pleasant customer experience, while at the same time, having a management tool for identifying strengths and weaknesses of your current customer service.

What do you get out of it?

A prerequisite for your employees can improve customers’ experience; they know how the customers experience you today. With a mystery shopping program, you get a clear picture of the company seen through the eyes of the customer. It is a condition to be able to organize just the right training and development and with minimum resources, improve service and create long-term customer relationships. This is what we call Fact Based Development (Faktabaseret Udvikling™).

Mystery Shopping – How?

After a thorough preliminary analysis and a close dialogue with you, the company's goals for good customer service are identified. In light of these objectives, guidelines and instructions are established for a mystery shopper. Servicemind’s anonymous shoppers are trained and briefed to carry out realistic and credible anonymous test purchases at local shops, customer centres, banks, etc.

The results are presented in Servicemind’s unique Online NetPerformance™ web module, customized specifically for your company.

The results are followed up with specific recommendations and training within the company, incentive programs, exciting internal marketing material and much more.

Where to go from here …

Contact us today and book a preliminary analysis with specific feedback on our experiences and recommendations to strengthen the relationship with your customers and increase sales.

Call +45 8933 7070